Unified Commerce for the Modern Retailer

Retail & E-Commerce

Connect your stores, warehouse, and online channels in a single platform that delivers consistent customer experiences and real-time inventory visibility.

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Inventory accuracy improvement: 99.2%
Reduction in stockout events: 45%
Customer retention rate improvement: 18%

Overview

The retail landscape has been transformed by omnichannel expectations — customers expect consistent pricing, availability, and service regardless of whether they are shopping in-store, online, or via mobile. Business Suite unifies your retail operations across all channels, providing real-time inventory visibility, centralised product and pricing management, and a single customer record that follows shoppers across every touchpoint.

Challenges we solve

01Siloed inventory across stores and warehouses making it impossible to fulfil orders from the most efficient location
02Inconsistent customer experience across online and physical channels damaging brand loyalty and conversion rates
03Manual demand forecasting leading to chronic overstock of slow-moving lines and stockouts of top sellers
04Fragmented customer data across loyalty, POS, and e-commerce platforms preventing effective personalisation

How Business Suite responds

Unified inventory management provides real-time stock visibility across all locations, enabling ship-from-store, click-and-collect, and inter-store transfers that maximise sell-through
A single customer record aggregating purchase history, preferences, and loyalty data across all channels enables consistent, personalised service everywhere
Cortex AI demand forecasting analyses historical sales, seasonality, and external signals to generate SKU-level replenishment recommendations that reduce overstock and eliminate stockouts
Integrated CRM and marketing automation deliver personalised campaigns triggered by purchase behaviour, driving repeat visits and average order value

Key modules